I promised you some comments about the current internet versus bricks-and-mortar shopping argument.
This is a subject that anybody in business needs to take very seriously, including magazine publishers; our publishers are getting in there with an electronic version of Australian Road Rider, both iPad and computer friendly, which will launch soon.
But what about the motorcycle industry? We’re going to do a serious story about this in ARR soon, but in the meantime, here are some thoughts.
It’s clear that more and more people are shopping on the internet. Gerry Harvey did his bit for online shopping by drawing attention to the disparity in prices, something that I just… suspect he didn’t intend. But there can be other advantages, too, including quick delivery.
It is, however, easy to get carried away with the advantages. There are disadvantages, too. You can’t (directly) see and feel the goods; you don’t know that you can trust the seller; you may find that the bike accessory you’ve bought fits the US version of your bike, not the Australian one; you may be stuck with something that runs on a different voltage, or that is superseded, or just plain wrong.
And you’d better be sure that the instructions are comprehensive and understandable, because you can’t just duck down to the bike shop and get things cleared up for you.
Ah yes, the bike shop. I hear a lot about profiteering by bike shops. All I can say is that their owners must be bloody good actors because they don’t seem all that prosperous to me. Nobody I know who runs a bike shop drives around in a Bentley.
So please keep this in mind: if the bike shops disappear, which they could in the highly unlikely event that most motorcycle-related purchases switch to the web, your everyday life as a motorcyclist is going to become a fair bit harder. Not just because you won’t be able to get your bike serviced, either.
But more on that subject when we compile our big retail report!
Peter “The Bear” Thoeming






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Comments
But Its not all about price as far as I am concerned. The service in just about every bike shop I visit is absolute crap, with young punks sporting metal recovery points in all manner of places, who delight in telling me that the white boots are fully sic etc etc.
I should point out that I don't belive it is entirely the fault of the dealers. The importers and distributors have a lot to answer for.
I have no qualms about buying online from overseas and until the locals lift there game on service, stock holdings and price I will continue to do so. I reckon I spent close to 5k last year and none of that went into old mates yahcht.
Oh and dont give me that crap about the bike shop disapearing. If a store....any store can't provide competitive pricing and good old fashioned service they don't deserve to survive.
I'm a click convert, every since the banks 'promised' my credit card was safe. But with some limits.
1. eBay might be a cheap place to buy tyres, but they can't fit them.
2. I need to physically try on new bits of kit, so I click for replacements. (Yet to buy a helmet online though)
3. Cheap chinese imports aren't cheap in rural & remote Australia.
4. Governments are scum and they already suck up enough of my income without getting more from import duties. The federal government is always championing free trade. So good for me.
5. I travel 2 hrs to nearest exhaust shop and they still sell me the wrong part for the son's car. What's the difference between fuel & return postage?
6. Customer service, what's that? Australian retailers, sorry, some Australian retailers still don't know what customer service is.
7. Need something urgently? Well, urgent out here means a 4 hour round trip. I guess patience really is a virtue.
Cheers.
Like many of your readers I have a few bikes in the shed that are well ridden.
I buy online from a place in Utah ,its all about half price of what we pay here. I know what I'm getting with Michelin, Alpine star and K& N ,etc never had a problem, delivered to my door in a few days.
I support my local small bike shop who is happy to work on both my new and old bikes, and I get to talk to the guy who works on my bikes,he's qualified with years of experience.
The big place in town gives me the shits, has plenty of staff but no one wants to serve you. They don't seem to be able to put two and two together, I am always looking for my next bike and I can afford to buy it now.
Pre delivery saw an extra two holes in the number plate making six, Ist service came away discovering rear brake pedal not activating brake light.
They need to wake up and meet to maket in both price and service.
Breadth of choice, quality, expert assistance and convenient location are often early casualties. If the one-size-fits-all replacement store then relocates, the community is left with nothing at all without travelling much further afield and the implications are even more severe in regional areas.
Just in passing, 35-40 years ago, bike workshops and service stations with mechanics seemed to be nearly as common as pubs. I'd guess that there are less than 10% of them left. Treasure the ones you use yourself and make sure anyone else who might need their services knows about them too.
I'm certainly having no luck getting anything, let alone a "Thanks for your enquiry...."
Going in to same dealer and looking at the sales guys desks make me shudder at the thought of what their electronic communications skills might be like.
Andrew
On occasions I have purchased product for my bike out of America online simply for the reason i cant find Australian suppliers of those types of products. However I preferr to buy local because i like the touch and feel process, usually want it now and i now understand the negative impact that buying online has on a small busines. Eventually all the 'Mum & Dad'shops will not exist.
in conclusion for some items it is just not practile, faster, or economic to buy local, and provided you deal with a reputable internet shop, warrenty issues should not be an problem. but for some stuff the local is best, especialy if you need advice or need to try it on. so untill the descrpancies and similarities between intnet and local shoping are sorted out, I do not know by who, but I would say the Aussie market is really a drop in the bucket in the international scale. so how can a small big shop on the Gold Coast can compete with a large warehouse style shop in L.A.?
just my 2 bits